MR. WALKSON POLICIES
Delivery, Return & Refund Policy
We want every customer to buy with confidence. Please contact us before returning an item so that we can assist you correctly.
Delivery
Delivery is currently available within West Malaysia. Orders above RM100 qualify for free delivery. Estimated delivery is 2–3 working days after order processing, subject to courier service conditions and public holidays.
Size exchange
If the size is not suitable, you may request an exchange within 7 days of delivery. Shoes must be unused, clean, in resalable condition and returned with the original box and packaging. For size exchanges, the customer pays return postage.
Incorrect, damaged or faulty items
Please contact us within 7 days of delivery and provide clear photos of the item and packaging. If we confirm that an item is incorrect, damaged on arrival or faulty, Mr. Walkson will arrange an appropriate replacement or refund and cover the relevant delivery costs.
Refunds
Approved refunds are returned to the original payment method where possible. Processing time depends on the payment provider and bank. We will update you once a refund has been processed.
Items not eligible for return
We cannot accept shoes that have been worn, washed, damaged after delivery, altered, or returned without the original box and packaging, except where the item is confirmed to be incorrect, damaged or faulty.
How to request help
WhatsApp +60 11-7416 6043 or email mrwalkson@gmail.com with your order number, name and photos where relevant.
Last updated: 5 August 2026